Speaking of service, or lack thereof, this article says Microsoft is doubling its product development and support staff next year. Usually, that would be a GoodThing(tm). But in this case, the staff is going to be in Bangalore and Hyderabad, India. I am guessing that part of the increase is in anticipation of the release of Windows Vista and the increased requirement for support it will result in. But whatever the reason, MS must feel that the economics of using offshore staff outweighs the inability of most people to understand a thing these people are saying.
Don't get me wrong, India has some of the most intelligent people around. India regularly produces some of the best engineers, doctors, and other types of professionals, anywhere. But heck if I can understand what many of them are saying.
Aloha!
Comments (1)
That is asuming the people in India will do the support for America.
There is however more to the World then America. Both to be supported and to be developed for.
Posted by sjon | September 26, 2005 9:23 PM
Posted on September 26, 2005 21:23