Dell Support, Does it Exist?
Speaking of people who may have been living under rocks, this guy says Dell customer support ain't what it used to be. Well, I have other news for him: there's no such thing as a tooth fairy, money doesn't grow on trees, you don't tug on Superman's cape, you don't spit into the wind, and you don't pull the mask off of the 'ol Lone Ranger [sorry for the obscure reference to an old Jim Croce song - Ed].
All kidding aside, no, Dell customer support isn't what it used to be. Yes, they did it to lower costs and thereby increase profits. Unfortunately, for Dell and its customers, this change may have the opposite effect. As customers realize that Dell is no longer providing support, they will try to find another company that will. What that company might be I don't know. Suggestions appreciated.
Aloha!
Comments
They never had much customer support around here, certainly not more than IBM or Compaq or HP. Now only HP remains as a big one and there is not much of a difference in price between them. The only advantage Dell has is ease of shopping.
Posted by: sjon | January 25, 2006 09:08 PM