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April 17, 2003
FedUp with FedEx
It must be me. But I can't understand why I have so many problems with shippers. It's not like I have a lot of things ordered from the mainland. But am I asking too much when I pay for 2nd day air service I get something in two days?
The last time I had problems, it was with UPS (see the post here). Now it's FedEx. The package was picked up from Amazon.com on Monday, April 14th at 2:13 p.m. According to the FedEx tracking system, almost exactly 24 hours later, it made it to Honolulu on Tuesday at 2:19 p.m. I reckoned they would deliver the package the next day, Wednesday, April 16th but Wednesday came and went with no package.
I checked the tracking this morning and it says a package, with this same tracking number was logged in again in Honolulu yesterday (Wednesday) at 4:55 p.m. Hmmm. Why is it being logged in twice, on different days?
All I know is it's now Thursday, four days after package pick-up and I still don't have my package. You better believe I filed a complaint with FedEx and will also do so with Amazon. The email response back from from FedEx was a canned reply that did not even come close to answering the issues I asked (why is it taking four days to deliver and why is the tracking system showing double entries).
So I called FedEx and spoke to "Debra". Debra must be having a long day and is tired of answering questions because her voice was full of sarcasm. Of course FedEx does not have a two-day service to Hawai'i or Alaska. Yes, it's called 2nd-day air, but that's not what it is for these two states. Well, why don't they say that anywhere? She had no answer to that. Further, she had no answer as to why the tracking system was showing multiple arrivals in Honolulu, other than to say it is a computer glitch. Sigh. I know when I'm being brushed off and I know when I'm wasting my time talking with someone. My next step is send a snail mail complaint to the CEO of FedEx.
People talk about gummint workers being rude and not caring about their customers, well take a look at private shipping companies because they are 10 times worse.
I hate this. I don't want to fight with shipping companies. I just want them to do what I paid them to. No excuses, no weaseling about computer glitches. Just deliver the darned box on time. Sigh.
Tomorrow is a state holiday, if my router gets delivered today I'll be setting that up tomorrow. If not, I got a copy of Red Hat 9 so I may install that and see what wonders Linux has to display. In either case, there won't be a post here.
Aloha!
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